Remotely Controlled Bots

Published originally on March 15th, 2017
Updated on April 18th, 2018

Chatbots as Middlemen

Published originally on January 9th, 2017
Updated on April 17th, 2018

This article explains the basics on how to create chatbots, using Microsoft Bot Framework, that can connect the user to a customer service agent. The method applies to both C# and Node.js SDKs.